Bilingual Customer Service Representative (Debt Settlement)

We are looking for a Bilingual Customer Service Representative . In this role, you will be the primary point of contact for English and Spanish-speaking customers, providing comprehensive support for financial and debt settlement programs.

Key Responsibilities

- Bilingual Support: Provide professional customer service through inbound and outbound calls in both English and Spanish.
- Account Management: Respond to customer inquiries and provide accurate information regarding products, services, or account-related concerns.
- Debt Settlement Support: Conduct welcome calls to newly enrolled clients, explaining program details, timelines, and expectations.
- Payment Processing: Assist customers with account updates and payment arrangements, and process client payments according to company procedures.
- Retention & Documentation:



Provide support to clients considering canceling the program and maintain detailed call notes in CRM systems.

Candidate & Technical Requirements

- Experience: Previous experience in BPO customer service, collections, retention, or financial services is a plus.
- Skills: Strong communication, active listening, and the ability to handle sensitive financial conversations with empathy.
- Home Office Equipment: The employee must provide their own PC , a wired headset , and a LAN cable connection.
- Environment: Ability to work in a fast-paced, performance-driven environment with basic computer and CRM skills.

Offer Details

- Contract Type: Contractor.
- Training: There is a mandatory two-week training period.

📌 Customer Service Representative (Colombia)
🏢 OttoMate
📍 Colombia