Role Summary

As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional support through inbound interactions. You will help resolve account-related inquiries, deliver accurate solutions, build customer trust, and ensure a world-class customer experience while working in a fast-paced environment.

You Will

- Handle inbound customer inquiries related to banking products, credit cards, checking accounts, and savings accounts.
- Resolve customer issues by following established policies, procedures, and service guidelines.
- Identify customer needs and provide accurate and timely solutions.
- Demonstrate empathy, professionalism, and ownership in every customer interaction.
- Communicate clearly and effectively with customers and internal teams through phone and written channels.
- Resolve conflicts and manage customer expectations professionally.
- Maintain accurate documentation and records of customer interactions.
- Uphold company values and consistently deliver a high standard of customer service.
- Meet quality, productivity, and customer satisfaction goals.




- Adapt to changing business needs and support continuous improvement initiatives.

You Have

- High school diploma.
- Strong customer service orientation and commitment to customer satisfaction.
- Excellent verbal and written communication skills in English (B2 level minimum).
- Strong active listening and problem-solving abilities.
- Ability to multitask and manage competing priorities effectively.
- Attention to detail and high levels of accuracy.
- Strong time management and reliability.
- Ability to work efficiently in a fast-paced environment.
- Flexibility to work varying schedules based on business needs.
- Basic computer navigation and technical skills.
- Customer service experience is preferred but not required.

Preferred Qualifications

- Experience in banking, financial services, or contact center environments.
- Conflict resolution and de-escalation experience.
- Ability to adapt quickly to change and learn new processes.
- Experience working with performance metrics and KPIs.

📌 Customer Service Representative - Banking (Bilingual) (Bogotá)
🏢 Concentrix
📍 Bogotá