Role Summary

As a

Customer Service Representative

, you will be the first point of contact for customers, providing exceptional support through inbound interactions. You will help resolve account-related inquiries, deliver accurate solutions, build customer trust, and ensure a world-class customer experience while working in a fast-paced environment.

You Will

- Handle inbound customer inquiries related to banking products, credit cards, checking accounts, and savings accounts.

- Resolve customer issues by following established policies, procedures, and service guidelines.

- Identify customer needs and provide accurate and timely solutions.

- Demonstrate empathy, professionalism, and ownership in every customer interaction.

- Communicate clearly and effectively with customers and internal teams through phone and written channels.

- Resolve conflicts and manage customer expectations professionally.

- Maintain accurate documentation and records of customer interactions.

- Uphold company values and consistently deliver a high standard of customer service.

- Meet quality, productivity, and customer satisfaction goals.





- Adapt to changing business needs and support continuous improvement initiatives.

You Have

- High school diploma.

- Strong customer service orientation and commitment to customer satisfaction.

- Excellent verbal and written communication skills in English (B2 level minimum).

- Strong active listening and problem-solving abilities.

- Ability to multitask and manage competing priorities effectively.

- Attention to detail and high levels of accuracy.

- Strong time management and reliability.

- Ability to work efficiently in a fast-paced environment.

- Flexibility to work varying schedules based on business needs.

- Basic computer navigation and technical skills.

- Customer service experience is preferred but not required.

Preferred Qualifications

- Experience in banking, financial services, or contact center environments.

- Conflict resolution and de-escalation experience.

- Ability to adapt quickly to change and learn new processes.

- Experience working with performance metrics and KPIs.

📌 Customer Service Representative - Banking (Bilingual) (Bogotá)
🏢 Concentrix
📍 Bogotá