Make every inbound interaction count. Fusion CX is hiring Customer Service Associates for Mobile Inbound in Colombia to assist customers with account, billing, and telecommunications-related inquiries while identifying relevant products, services, and sales opportunities. This role combines inbound customer service, billing support, mobile services, and sales-oriented conversations.

You will listen to customer needs, provide accurate information, resolve billing concerns, and guide customers toward relevant solutions while maintaining a professional and customer-focused experience.

Job Descriptions:

About the Role As a Customer Service Associate – Mobile Inbound, you will handle inbound customer interactions and provide support for mobile and telecommunications services. You will assist with invoices, charges, payments, account balances, and billing concerns while explaining products, plans, pricing, and promotions.

You will also identify customer needs and relevant sales and cross-selling opportunities, taking ownership of each interaction from beginning to end and ensuring that required processes and documentation are completed accurately.

Key Responsibilities

- Provide professional customer service through inbound interactions, mainly handling billing and account-related inquiries.
- Assist customers with invoices, charges, payments, account balances, and telecommunications services.
- Investigate and resolve billing issues.
- Identify customer needs and recommend relevant products, services, or solutions.
- Identify and execute end-to-end (E2E) sales and cross-selling opportunities.
- Explain products, plans, pricing, promotions, and billing information clearly and accurately.
- Take ownership of customer interactions from beginning to end.
- Navigate multiple systems while maintaining accuracy and efficiency.




- Document customer interactions and complete required call coding accurately.
- Follow established processes, policies, compliance requirements, and quality standards.

Job Requirements:

- High school diploma.
- Minimum 3 months of call center experience.
- Previous Customer Service experience.
- English proficiency at B2–C1 level.
- Strong verbal and written communication skills.
- Strong communication and active listening skills.
- Basic computer and system navigation skills.
- Ability to multitask and navigate multiple systems.
- Customer-focused approach and comfortable working in a sales-oriented environment.
- Full-time availability.
- Availability to work rotating shifts, weekends, and public holidays according to business needs.

Work Details:

- Position: Customer Service Associate – Mobile Inbound
- Location: Colombia
- Work Type: Full-Time
- Support Type: Inbound Customer Service
- Focus: Mobile, Account & Billing Support
- Schedule: Rotating shifts, including weekends and public holidays, according to business needs

Why Join Fusion CX?

Build experience across mobile customer service, billing support, account assistance, and sales-oriented inbound interactions while developing your communication and customer-handling skills.

What You Will Gain

- Experience supporting customers with mobile and telecommunications services
- Practical billing and account-support experience
- Experience in identifying sales and cross-selling opportunities
- Stronger communication and active listening skills
- Experience navigating multiple customer service systems

Apply Today Looking for mobile customer service jobs in Colombia, inbound customer service jobs, call center jobs in Colombia, or customer service jobs in Colombia? Join Fusion CX as a Customer Service Associate – Mobile Inbound and build your career in customer experience.

📌 Customer Service Associate – Mobile Inbound – Colombia (Medellín)
🏢 FUSION BPO SERVICES
📍 Medellín