Shape Meaningful Client Experiences Across Leading Renewable Energy Markets

Our client operates the world's largest integrated environmental market infrastructure, connecting renewable energy, carbon, and clean fuel markets through advanced technology.

Trusted by over 100,000 customers worldwide, its platforms simplify certification, trading, and environmental commodity management. Backed by international expansion and continuous innovation, the organization empowers businesses to accelerate sustainable energy adoption. Join an established industry leader offering meaningful general exposure, specialized expertise, and rewarding career opportunities within the evolving clean energy economy.

The future of renewable energy depends on more than innovation; it requires exceptional service that keeps sustainable projects moving forward. In Client Success Associate

, you'll support solar certification, strengthen client relationships, and simplify participation in U.S. environmental markets. Your expertise will help renewable energy businesses navigate essential processes while contributing to cleaner energy adoption. Build a rewarding international career with Emapta, where professional development, global exposure, and long-term stability deliver a Top 1% experience for Top 1% talent.

Job Overview

- Employment Type: Indefinite Term Contract
- Shift: Day Shift, Consecutive Off
- Work Setup: Hybrid, Colombia

Exciting Perks Await!

- 5 days work week
- 20 vacation days in total
- Prepaid medicine
- Fully-customized Emapta laptop and peripherals
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment




- Prime Office Locations - Bogotá and Medellin
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/ )

The Qualifications We Seek

Preferred

- Bachelor's degree in any field is preferred
- 1 to 3 years of experience in a high-volume client service environment
- Proficiency in Salesforce or other Customer Relationship Management (CRM) software
- Ability to manage multiple priorities, multitask, triage work, and handle ad hoc tasks as needed

Required
- High school diploma or equivalent certification
- Exceptional attention to detail
- Proficiency in Microsoft Office (Excel, Word, and PowerPoint) and PDF software
- Excellent written communication skills with internal and external stakeholders, supported by a friendly, professional, and client-focused approach
- Ability to work from 8:00 AM to 5:00 PM EST

Your Daily Tasks

- Develop knowledge of SREC, REC, AEC, and other renewable energy markets across assigned U.S. states, including the District of Columbia, Delaware, Illinois, Maryland, Massachusetts, New Jersey, Ohio, Pennsylvania, Virginia, and future markets
- Learn and apply state solar and renewable energy certification rules, regulations, and program requirements




- Understand Managed Solutions services for system owners (clients) and solar installers or project developers (partners) within applicable state programs
- Process renewable energy project applications accurately and within established timelines
- Review application materials and communicate with clients and partners via email to obtain missing or outstanding information
- Assist with the certification and registration of renewable energy systems in applicable state programs and tracking registries
- Deliver prompt, professional, and solution-oriented client support through email
- Assist with new client onboarding by explaining the SRECTrade application process, available services, and online account features
- Respond to client and partner inquiries regarding applications, accounts, certifications, and transactions with accurate and timely solutions

Join the Top 1% Talent. A Better Career. A Better Life. Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth.

With over 1,200 clients worldwide and a team of more than 12,000 talented professionals , Emapta continues to set new standards in the industry.

Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

EmaptaEra

📌 Client Success Associate (Bogotá)
🏢 Emapta Global
📍 Bogotá