Bilingual Reception & Intake Support Specialist — Remote (Latin America)

Landerholm Immigration, A.P.C.

Remote — Latin America

Full-Time Independent Contractor

$6.00–$8.00 USD per hour | Paid monthly

About Us

Landerholm Immigration, A.P.C. is a U.S. immigration law firm based in Oakland, California. Since 2011, we have advocated for immigrants facing deportation and other serious immigration challenges.

Our mission is to win 10,000 immigration cases by 2035. We are looking for a dependable, service-oriented professional who enjoys working with people and wants to contribute to meaningful work as part of a collaborative remote team.

About the Position

We are hiring a Bilingual Reception & Intake Support Specialist located in Latin America to provide adaptable support across our Reception and Client Intake functions.

This is a cross-trained, client-facing position. You will not necessarily perform every responsibility listed below at the same time or every day. Your primary responsibilities will shift depending on call volume, staffing, and the needs of the firm.

On a typical day, you may provide backup reception coverage while also assisting with overflow potential-client intake and follow-up, or client satisfaction activities. When additional coverage is needed, you may temporarily assume primary responsibility for either Reception or Client Intake.

For example, on a day when Reception requires full coverage, you may spend most of your time answering and routing incoming calls. On another day, you may spend more time conducting initial case evaluations and following up with potential clients.

When Reception and Intake coverage needs are lower, you may assist with client experience initiatives such as satisfaction surveys, gathering client feedback, and requesting online reviews.

This position is a good fit for someone who enjoys variety, communicates confidently by phone, and can comfortably shift priorities throughout the workday.

Compensation and Schedule

- $6.00–$8.00 USD per hour, depending on experience and qualifications
- Full-time independent contractor position
- Paid monthly in U.S. dollars
- Paid training, meetings, and firm activities
- Monday through Friday
- Work performed during the firm’s 9:00 a.m.–5:00 p.m. Pacific Time business hours
- Consistent availability and responsiveness during assigned working hours

What You Will Do Reception & Client Communication

- Provide Reception coverage based on daily staffing and call volume
- Answer incoming calls professionally and route callers to the appropriate team member
- Take detailed messages and accurately document communications
- Return missed calls and follow up on phone messages
- Review and process client text messages through firm communication platforms
- Monitor designated Reception and client communication inboxes
- Process simple client payments by phone when assigned
- Provide primary Reception coverage when additional coverage is required

Scheduling & Appointments
- Schedule, confirm, reschedule,



and cancel appointments and consultations
- Review daily appointments and verify confirmations
- Clearly communicate appointment instructions to clients and potential clients

Client Intake
- Conduct initial case evaluations with potential clients using established firm procedures
- Gather relevant information and accurately complete intake and case evaluation forms
- Determine whether potential clients meet established criteria for scheduling a consultation
- Schedule qualified potential clients for consultations
- Process consultation pre-payments when required
- Send consultation information and instructions to potential clients
- Provide primary Intake coverage when additional coverage is required

Potential-Client Follow-Up
- Follow up with leads received through our CRM, the firm’s website, online scheduling tools, and other sources
- Complete assigned follow-up tasks in the firm’s CRM
- Return potential client calls and respond to assigned messages
- Monitor and process the Intake email inbox
- Maintain accurate potential client records, tasks, and pipeline information

Client Satisfaction & Experience During periods when Reception and Intake coverage needs are lower, you may also:
- Conduct client satisfaction and Net Promoter Score (NPS) surveys
- Request online reviews or other client feedback when appropriate
- Document survey results and client feedback accurately
- Escalate concerns or negative feedback to the appropriate team member

This position does not provide legal advice or independently interpret immigration law. Legal questions must be directed to the appropriate attorney or legal team member.

Required Qualifications

- Currently residing in a Latin American country
- Fluent, professional spoken and written Spanish
- Advanced professional spoken and written English
- Strong telephone communication skills in both English and Spanish
- Previous experience in reception, customer service, client intake, administrative support, call centers, sales support, or another client-facing role
- Comfortable spending a significant portion of the workday communicating by phone
- Ability to confidently communicate with both current and potential clients
- Strong organization and attention to detail
- Ability to gather and document information accurately
- Ability to shift between responsibilities as priorities change
- Ability to manage calls, messages, appointments, follow-ups, and deadlines
- Ability to work independently and follow established procedures
- Ability to protect confidential client and firm information
- Reliable high-speed internet and a private, quiet workspace
- Comfortable learning and using CRM, scheduling, telephone,



messaging, and other cloud-based systems

Preferred Qualifications

- Previous experience working remotely for a U.S.-based company
- Previous experience with a U.S. law firm or immigration law firm
- Previous receptionist or call center experience
- Previous client intake, lead qualification, or sales support experience
- Experience with CRM or legal practice management software
- Experience handling inbound and outbound calls
- Experience conducting customer or client satisfaction surveys
- Experience using two computer monitors in a remote work environment

What We Look for in Our Team Our team members demonstrate the following core values:

- Client Experience
- Growth Mindset
- Professionalism
- Takes Ownership
- Win Together
- Exhibits Excellence
- Delivers Results

Contractor Status This is an overseas independent contractor position, not a U.S. employee position. The contractor will provide their own computer, reliable internet connection, private workspace, and other equipment necessary to perform the role.

How to Apply

Please submit an English language résumé through Indeed.

Candidates selected for the next stage may be asked to complete a brief device and internet assessment during an initial interview conducted primarily in English.

Job Types: Full-time, Contract

Expected hours: 40.0 per week

Application Question(s)

- Are you currently residing in a Latin American country?
- Are you available to work full-time, Monday through Friday, during 9:00 a.m.–5:00 p.m. Pacific Time business hours?
- Are you comfortable with compensation of $6.00–$8.00 USD per hour, paid monthly in U.S. dollars, as an independent contractor?
- Do you understand that this is an overseas independent contractor position, not a U.S. employee position?
- Do you have reliable high-speed internet and a private, quiet workspace suitable for professional phone calls?
- How would you describe your spoken and written English level?
- How would you describe your spoken and written Spanish level?
- Are you comfortable spending a significant portion of the workday speaking with clients and potential clients by phone in both English and Spanish?
- Please write 3–5 sentences in English explaining why you are interested in this role.
- Which of the following areas do you have experience in? Reception or front desk support; Customer service; Call center; Client intake; Administrative support; Sales support or lead follow-up; Appointment scheduling; CRM or case management software; None of the above?
- Are you comfortable learning and using cloud-based tools such as CRM systems, scheduling platforms, phone systems, messaging tools, and shared email inboxes?
- Are you comfortable accurately documenting client information, messages, appointments, follow-up tasks, and payment details when assigned?
- Are you comfortable shifting between reception, intake, scheduling, follow-up, and client satisfaction work depending on the firm’s daily needs?

Work Location: Remote

📌 Bilingual Reception & Intake Support Specialist — Remote (Latin America) (Colombia)
🏢 Landerholm Immigration, APC
📍 Colombia