Property Vista is a leading Property Technology (PropTech) SaaS platform transforming how property managers, landlords, and tenants interact. By unifying leasing, tenant management, accounting, maintenance requests, and communication tools into a cohesive enterprise platform, Property Vista empowers property managers to streamline operations, increase occupancy, and enhance resident satisfaction.

As we scale our technology stack and expanding enterprise client portfolio, maintaining seamless system reliability and rapid problem resolution is paramount to our mission.

About the Role & Support Architecture

The Tier 3 Senior Technical Support Specialist (Engineering Liaison) serves as the highest level of technical support escalation and acts as the vital bridge between our Tier 1/2 Customer Support teams, Core Engineering, and Product Management.

In our multi-tiered support architecture:
- Tier 1 & Tier 2 handle front-line user inquiries, account configurations, standard application troubleshooting, and workflows.
- Tier 3 (This Role) owns high-severity technical escalations,



complex data investigations, production bug validation, root-cause analysis, and direct coordination with software engineering teams.

You are not just a ticket resolver—you are a technical detective, a developer partner, and an operational catalyst. You will dig into application logs, inspect API payloads, analyze database queries, write precise bug reports, and build diagnostic tools to streamline support efficiency across the entire company.

Key Responsibilities

About Property Vista

Property Vista is a leading Property Technology (PropTech) SaaS platform transforming how property managers, landlords, and tenants interact. By unifying leasing, tenant management, accounting, maintenance requests, and communication tools into a cohesive enterprise platform, Property Vista empowers property managers to streamline operations, increase occupancy, and enhance resident satisfaction.

As we scal

📌 Tier 3 Senior Technical Support Specialist (Colombia)
🏢 Property Vista
📍 Colombia