The Ward Law Group is seeking a Senior Systems Administrator to own platform management with a primary focus on Zoom Contact Center. This remote role requires hands-on leadership for CCaaS implementations, ongoing administration, and cross‑functional collaboration with IT, operations, and customer experience teams.
You will manage queues, IVR flows, routing, reporting dashboards, and vendor relationships while ensuring security, backups, and SCRUM‑level improvements.
📌 Senior Zoom CCaaS Platform Engineer – Remote (Colombia)
🏢 The Ward Law Group
📍 Colombia
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