Hire Horatio CX is seeking a proactive Team Lead to oversee daily CX operations in Bogota. The role requires 3+ years of supervisory experience in a BPO, with hands-on project management and process-improvement expertise. You will lead CX Associates across calls, emails, chats, tickets, and social channels.
Proficiency in English, CRM tools, cloud telephony, and advanced Excel/Google Sheets is essential. On-site Bogota role with opportunities to optimize service standards and drive performance
📌 CX Team Lead — Multi-Channel Support (Bogotá)
🏢 Hire Horatio CX
📍 Bogotá
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