Job Title: Contractor Relations RepresentativeLocation:ColombiaWorkplace Type: Remote*This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.* Job SummaryThe future is bright for the Porch Group, and we’d love you to be a part of it as a Contractor Relations RepresentativeContractor Relations Representative (CRR) will perform a variety of functions that primarily involve locating technicians to service client's claim requests. The CRR also establishes a relationship with contractors in covered areas, maintains relationships with contractors,
and maintains follow-up with customers ensuring that we are providing quality customer service.What You Will Do As A Contractor Relations Representative* Complete assigned daily tasks as distributed by the managers* Build B2B relationships with technicians/trade partners across covered areas* Maintain daily metrics as set aside by the manager (subject to change)* Source out work orders to technicians/trade partners within network* Client follow-up to ensure quality customer service by providing technician/trade partner information* Technician/trade partner follow-up to confirm the scheduled appointment(s)* Outsource contractors when needed with at least 15 attempts for each claim* Correctly label claim disposition to ensure reporting accuracy for management* Maintain a strong, working knowledge of CRM systems operations and functions* Notify the direct manager of any broken relationship or broken standards from contractors/trade partnersWhat You Will Bring As A Contractor Relations Representative* Minimum high school diploma.* 2+ years working in customer-facing roles required.* Prior experience onboarding, supporting, or working directly with home improvement professionals, tradespeople, or home services providers preferred.* Outstanding written and verbal English communication