We're Hiring: Senior Supervisor, Delivery - Medical Information
Are you an experienced operations professional looking for an opportunity to lead teams and support high-quality service delivery in a integral environment?
We are looking for a Senior Supervisor, Delivery to join our Operations team and support the day-to-day management of Medical Information programs, ensuring operational performance, quality, compliance, and an excellent customer experience.
Location
Colombia
Working Hours
2:00 AM - 11:00 AM Colombia time (9:00 AM - 6:00 PM CEST)
The position primarily supports teams located across EMEA and APAC regions
What you’ll do
- Support the day-to-day operational management of Medical Information programs.
- Monitor KPIs, service levels, productivity, quality, and client expectations.
- Coordinate staffing coverage and workload distribution.
- Manage operational escalations and support timely issue resolution.
- Monitor dashboards and performance reports to identify trends and improvement opportunities.
- Support quality monitoring, reconciliations, CAPAs,



and operational controls.
- Participate in operational reviews, governance meetings, and quality calibrations.
- Support onboarding, training, and ongoing team development.
- Identify operational risks and recommend corrective actions.
- Ensure compliance with SOPs, PVAs, Quality Agreements, regulatory requirements, and company policies.
- Lead and support approximately 3-5 direct reports, including agents and potentially Team Leaders.

What we're looking for
- Bachelor's degree required; a Life Sciences background is preferred but not mandatory.
- Postgraduate or Master's degree is a plus.
- Minimum 3 years of relevant experience; 5 years preferred.
- Healthcare industry and/or Medical Affairs experience is preferred.
- C1 English proficiency.
- Advanced Microsoft Office skills, including Excel, PowerPoint, Outlook, SharePoint, and Teams.
- Experience with CRM platforms, contact center technologies, and repo

📌 Senior Supervisor (Bogotá, D.C.)
🏢 CONDUENT COLOMBIA
📍 Bogotá, D.C.