Neatmetric is looking for a Customer Success Manager to join our growing team.
We’re seeking a client-focused professional who can build strong relationships, support the successful delivery of digital marketing services, and help drive client satisfaction, retention, and account growth.
What you’ll do:
- Serve as the main point of contact for assigned clients
- Build and maintain strong client relationships
- Coordinate with internal teams to ensure timely and effective campaign execution
- Lead client onboarding, regular check-ins, and performance review meetings
- Monitor account health and proactively address client concerns
- Identify opportunities for account growth through upselling and cross-selling
- Communicate campaign performance, insights, and recommendations clearly and professionally
What we’re looking for:
- 2–5 years of experience in customer success,
account management, client servicing, or a similar role
- Experience in a digital marketing agency or related environment is preferred
- Strong understanding of digital marketing services such as SEO, paid media, social media, content, and reporting
- Excellent English communication and relationship management skills
- Strong organizational, problem-solving, and stakeholder management abilities
- Experience with CRM, project management, and reporting tools is a plus
- Experience working with international clients or remote teams is an advantage
If you’re passionate about client success and want to be part of a results-driven digital marketing agency, we’d love to hear from you.