Position: Account Manager
Compensation: $5/hour
Employment Type: Remote + Full Time
About the Role
VirtualClinicOS is looking for a reliable and organized Account Manager to manage client relationships and ensure clients receive a smooth experience from onboarding through project completion.
Responsibilities
* Manage and maintain relationships with VirtualClinicOS clients.
* Serve as the main point of contact for assigned clients.
* Coordinate client onboarding and ensure all required information is received.
* Communicate project updates, timelines, and next steps to clients.
* Coordinate with internal teams to ensure client requirements are completed.
* Track project progress and follow up on outstanding tasks.
* Schedule and coordinate client meetings.
* Address client questions and concerns professionally.
* Maintain accurate client records and project information in the CRM.
* Ensure a smooth handoff from sales to the implementation team.
* Identify potential issues and escalate them to management when necessary.
* Ensure clients remain informed throughout the entire project.
Requirements
* Strong communication and organizational skills.
* Professional and friendly communication style.
* Excellent follow-up and time-management skills.
* Ability to manage multiple clients and projects simultaneously.
* Comfortable using CRM, Slack, Notion, and other business tools.
* Self-motivated and able to work independently.
* Previous account management, customer success, project coordination, or client-facing experience is preferred.