We are looking for experienced Bilingual Customer Service Representatives to provide high-quality customer support in English and Spanish. This role involves handling both inbound and outbound calls while delivering accurate information about products and services.

Key Responsibilities

• Communicate clearly and professionally with customers in English and Spanish
• Provide information and support related to various products and services
• Handle inbound and outbound call programs
• Respond to customer inquiries via inbound and outbound calls
• Gather and capture relevant customer information, assess interest in the client’s products or services, and perform warm transfers when required
• Work on a single program or manage multiple programs during a typical workday
• Perform other duties as assigned

Qualifications

• English level C1 (advanced) – required
• Fluent Spanish communication skills




• Banking and financial experience (Preferred).
• Exceptional verbal communication skills in both languages
• Strong active listening skills and attention to detail
• Good computer and multitasking skills
• Minimum of 2 years of experience in a similar customer service role
• Work-from-home ready: own equipment and a stable internet connection of at least 50 Mbps

Work Schedule & Compensation

• Time zone: EST
• Schedule: Mondaty to Friday but we ask for availability on Weekends.
• Working hours: 11:00 AM – 8:00 PM EST
• Workload: 40 hours per week
• Contract type: Independent Contractor
• Compensation: USD $7 per hour — Increases to $7,50 after 3-Month

This is a fully remote position based in Colombia. (No on-site requirement)

📌 Customer Support Representative (Cali)
🏢 OttoMate
📍 Cali