We are looking for a Customer Service Representative to provide exceptional support to healthcare members and providers.
Schedule: Monday to Friday, within the 6:00 a.m. - 7:00 p.m. window (42 hours per week)
Key Requirements
- Minimum 1.5 years of experience handling phone calls and email tickets.
- Advanced English (C1) is mandatory.
- Strong communication, problem-solving, and organizational skills.
- Proficiency in computer systems and standard office software.
- Ability to work independently and collaboratively on-site.
- Healthcare or insurance experience is a plus, but not required.

Main Responsibilities
- Handle high-volume inbound and outbound customer calls.
- Research and resolve customer inquiries, access issues, billing questions, and claims-related concerns.
- Conduct follow-up calls with healthcare members and providers.
- Document interactions accurately in company systems.
- Support provider relations, account management, and operational activities.
- This is a strictly on-site position in Cali.
- The role will initially focus exclusively on phone calls.
- Applicants must have full availability for the required schedule.
- Students are not being considered at this time.

📌 Customer Service Representative (Colombia)
🏢 Naur Talent
📍 Colombia