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Job Function:
Human Resources
Job Sub Function:
HR Operations
Job Category:
People Leader
All Job Posting Locations:
Bogotá, Distrito Capital, Colombia
Job Description:
We're searching for a HR Operations Sr. Supervisor in Bogotá The HR Operations Sr. Supervisor will be responsible for leading and coordinating Recruitment and Onboarding transactional activities across the region, (Due diligences, offer letter generations, on boarding and talent mobility) managing the SLAs, proper follow up all open cases, strongly focused on standardization, efficiency,



and effectiveness of HR operation, for ensuring compliance with HR policies and legislation.
Case Management and daily operation - 30%
- Receive, assign, update, classify, process cases
- Identify if the case will need immediate action and/or require escalation
- Escalate to the appropriate team if needed
- Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation
- Update the knowledge management system with new available documents or guidelines
- Proactively monitor the cases to be able to determine if any action is needed (time; quality)
- Responsibility for delivering upon agreed SLAs
- Process complex cases
- Lead the teams and daily operation to achieve agreed SLAs, quality, and costs
- Train other HR teams and business if needed
- Ensuring policy and legal compliance
- Enforcing sensitivity and confidentiality with employee personal data
- Lead and oversee daily huddles and dail

📌 Hr Operations Sr. Supervisor (Bogotá, D.C.)
🏢 Johnson & Johnson
📍 Bogotá, D.C.