Ready to level up your tech career? Our client is looking for a proactive Technical Support Coordinator – Web Hosting to act as the ultimate first line of defense in safeguarding seamless web experiences across dozens of client sites. In this 100% remote role, you’ll leverage cutting-edge monitoring tools to manage critical support workflows, building high-value skills in digital infrastructure and professional client communication while empowering core dev teams to focus on major projects.
Schedule
- Wednesday to Monday, 7:00 am to 4:00 am (US Eastern Time, 40 hours per week)

Responsibilities
- Website Alert Monitoring: Monitor automated website alerts from BlogVault software for pending plugin updates, site bugs, and critical downtime notifications.
- Visual Verification: Perform detailed visual comparisons of before/after screenshots to accurately isolate legitimate system changes from false monitoring alerts.
- Layout Inspections: Conduct rapid visual inspections of live client websites to flag obvious errors such as raw error codes, white pages, or broken formatting layouts.




- Support Ticket Follow-Ups: Follow up on pending support tickets that have been awaiting client responses for 3 or more days by drafting and sending professional reminder messages.
- Queue Optimization: Manage internal ticket flow rules and ensure all client support requests progress appropriately through the tracking system.
- Downtime Verification: Verify whether live website downtime alerts represent genuine hosting issues or basic monitoring system malfunctions.
- Status Tracking: Maintain meticulous tracking files covering active ticket statuses, structural updates, and client communications.
- Technical Escalation: Document and elevate complex technical infrastructure issues swiftly to the development team when standard resolutions are exhausted.

Requirements
- Strong attention to detail tailored for precise visual comparison, inspection, and error detection tasks.
- Excellent writ

📌 Technical Support Coordinator – Web Hosting (Colombia)
🏢 Bruntwork
📍 Colombia