Salesforce Service Cloud & Agentforce Developer Location: Nearshore (Latin America or other locations with significant overlap with U.S. time zones) Required Experience - 6-8 years of Salesforce development and implementation experience

- Strong hands-on expertise in:
- Salesforce Service Cloud - Agentforce - Apex development - Salesforce Flows - Integrations - Salesforce Administration Key Responsibilities - Design, develop, configure, and support Salesforce Service Cloud solutions for customer service and contact center operations.
- Develop and enhance Agentforce / AI Agents, including topics, instructions, actions, prompts, grounding, and integrations with Salesforce and external systems.
- Develop scalable Apex classes, triggers, batch Apex, queueable Apex, and Lightning Web Components (LWC).
- Build and support REST and SOAP integrations between Salesforce and enterprise applications.
- Design and maintain Salesforce Flows, including:
- Screen Flows - Record-Triggered Flows - Scheduled Flows - Autolaunched Flows - Configure and maintain Salesforce platform capabilities, including:
- Objects and Fields - Record Types - Page Layouts - Validation Rules - Approval Processes - Permission Sets and Profiles - Custom Metadata - Custom Settings - Perform Salesforce administration activities,



including:
- User management - Security and sharing configuration - Case management - Queues - Omni-Channel - Reporting and dashboards - Service Cloud configuration - Implement and support Service Cloud Voice and contact center integrations with providers such as Vonage and Amazon Connect.
- Develop integrations using REST APIs, Named Credentials, External Credentials, Platform Events, and middleware platforms.
- Utilize SQL and SOQL to query, troubleshoot, validate, and analyze customer and transactional data.
- Collaborate effectively with business analysts, architects, QA teams, product owners, and distributed development teams.

Preferred Qualifications - Experience implementing Agentforce actions, topics, instructions, prompts, and grounding/RAG solutions.

- Experience integrating Agentforce with enterprise APIs and external systems.
- Knowledge of Salesforce Data Cloud / Customer 360.
- Experience with Service Cloud Voice and Omni-Channel.
- Familiarity with Salesforce DevOps practices and CI/CD pipelines.
- Experience with integration platforms such as MuleSoft and/or Spring Boot.
- Salesforce Platform Developer I Certification preferred.

📌 Salesforce Service Cloud & Agentforce Developer – Colombia
🏢 Snowrelic
📍 Colombia