Position Summary
At managed.com, we're a remote-first, integral team. We're also AI-first, so finding practical ways to use AI is part of every role here.
As a Customer Experience Specialist, you'll help customers solve web technology problems through phone, email/tickets, and live chat. You’ll be the go-to expert for troubleshooting website, email, and hosting issues, offering friendly and knowledgeable support that ensures every customer gets the help they need, fast and stress-free.
Schedule - All on Eastern Time (Toronto)
- 9:00 AM - 5:30 PM
- 10:00 AM - 7:00 PM
- 11:00 AM - 7:30 PM
- 3:00 PM - 11:30 PM

What you’ll do
- Provide technical support via phone, email/tickets, and chat
- Resolve customers’ web technology issues by explaining web hosting components and offering clear, actionable guidance
- Troubleshoot and resolve advanced website and email issues
- Install, configure, maintain, and fix errors for content management systems like WordPress
- Explain DNS settings and web design tools in a way customers can understand
- Address and elevate pre-sales, sales,



and billing inquiries as needed
- Schedule and conduct callbacks to ensure a smooth support experience
- Deliver an outstanding customer experience and help maintain high satisfaction levels
- Support other tasks or projects as assigned to meet team and business needs

About you
- Experience in a technical support or helpdesk role
- Strong troubleshooting skills, especially for websites and email systems
- Solid communication skills in English and Spanish (written and verbal)
- Experience with web hosting platforms is a strong plus
- A customer service background or a related tech role is an asset

What we offer
- Remote-first work, with team members across many countries
- Competitive pay, benchmarked against the markets we hire in
- Room to grow, with real ownership of your work and support for professional development
- Flexibility in how and when you work, within the core hours your team needs
- Acc

📌 Web Hosting Customer Experience Specialist (Colombia)
🏢 Hostpapa
📍 Colombia