Job Description
? Location: Bogotá, Colombia
? Work Model: Hybrid – On-site Tuesday to Thursday | Remote Monday and Friday
? Open Positions: 2
? Experience: 6 months to 1 year in IT Support
We are looking for a Tier 1 IT Support Specialist to provide frontline technical assistance, troubleshoot IT issues, manage user access, and ensure an excellent employee support experience. Strong communication, problem-solving, and customer service skills are essential.
Requisitos
- 6 months to 1 year of experience in Tier 1 IT Support, Help Desk, or Technical Support.
- Basic troubleshooting knowledge of Windows 11, Microsoft 365, Active Directory, and SaaS applications .
- Familiarity with user account management, VPN connectivity, mobile devices, and endpoint support.
- Basic understanding of MFA, cloud-based applications, and IT security practices.
- Experience with ticketing systems such as Zendesk is a plus.
- Strong customer service orientation, communication skills, patience, and empathy.
- Excellent critical thinking, problem-solving abilities, and willingness to help users.




- Availability to work in a hybrid model in Bogotá (3 days on-site, 2 days remote).

Key Responsibilities
- Provide Tier 1 technical support, troubleshoot issues, and elevate complex incidents to specialized teams.
- Manage password resets, MFA enrollment, identity verification, Active Directory accounts, group memberships, and permissions.
- Troubleshoot Windows 11 devices, hardware, software, login issues, and system performance.
- Support Microsoft 365, Teams, Zoom, Adobe Acrobat, Microsoft Edge, Island Browser, RingCentral, SnagIt, and other SaaS applications.
- Assist with business applications such as Salesforce, Applied Epic, WEX, and other enterprise platforms.
- Troubleshoot Cloudflare VPN connectivity, OneDrive data transfers, and new device configurations.
- Support Citrix environments, user profile recovery, backups, and basic disaster recovery procedures.
- Configure printers, Zoom Room

📌 1950 - Bogotá - It Support Specialist – Tier 1 (Help Desk) (Bogotá, D.C.)
🏢 softgic
📍 Bogotá, D.C.