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Job Description:

The CMF Billing Assistant manages the configurations in E2K that enable the global billing operation to run efficiently, according to operational and customer requirements. The CMF Assistant will work collaboratively with other team members to process the creation and maintenance of CMFs for all regions worldwide, in compliance with the requirements and regulations applicable to each territory.



The CMF operation requires flexibility and calls for an individual who is capable of thinking innovatively and developing creative solutions.

Responsibilities:

• Process the entire incoming volume of CMF requests according to internal workload assignments, demonstrating flexibility to support mailboxes across all regions.
• Collaborate with other members of the CMF team to ensure cases are completed within the established SLA (Service Level Agreement).
• Ensure configurations are completed accurately, taking into consideration the potential impact at the corporate, geographic, and customer levels.
• Maintain CMF written procedures and documentation up to date.
• Partner with the CMF Team Leader and Supervisor to address and resolve escalations that require urgent action.
• Conduct periodic audits of processed cases in collaboration with other team members.
• Communicate and provide support to other team members and UPS departments to ensure CMF updates are executed accurately and in a timely manner.

📌 GBS Intermed Billing Associate (Medellín)
🏢 UPS Supply Chain Solutions
📍 Medellín