Overview:
This role sits within the Licensing & Compliance function and serves as a senior-level contributor responsible for managing complex, high-risk regulatory deliverables that are critical to maintaining operational continuity, legal compliance, and market access.
This individual operates with a high degree of autonomy, exercising sound judgment in navigating multi-jurisdictional licensing requirements, enforcement matters, and regulatory disputes. The role requires effective prioritization, rigorous documentation standards, and proactive risk mitigation to ensure the business remains fully compliant in all active markets.

Essential Functions:
• Own end-to-end case strategy and management for incident reports, regulatory inquiries, enforcement actions, review disputes, and payment disputes, ensuring timely, well-documented, and defensible submissions.
• Lead complex licensing initiatives, including new license applications, renewals, amendments, and jurisdictional expansions, overseeing document strategy, compilation, submission, and follow-through.




• Maintain and continuously improve internal licensing databases and compliance tracking systems to ensure audit-ready records and real-time visibility into regulatory status across markets.
• Proactively monitor code enforcement activity and internal case developments, identifying emerging risks and driving resolution with urgency and precision.
• Serve as a key partner to internal legal counsel on escalated matters, preparing comprehensive documentation packages, fact summaries, and supporting materials for legal review.
• Conduct structured audits of policy enforcement (including cancellation policies and related compliance obligations), identify inconsistencies, and lead corrective action initiatives.
• Develop and refine standardized documentation processes, submission protocols, and case tracking methodologies to enhance compliance reliability and operational efficiency.
• Lead cross-functional coordination

📌 Compliance and Licensing Coordinator (Bogotá)
🏢 Heirloom
📍 Bogotá