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About the Client
A US-based pediatric virtual care company is looking for an IT Support Specialist to be the main technology support resource for its providers and first-line IT support for its employees.
The company delivers care through a growing network of remote providers. It runs on a modern stack of clinical and SaaS tools and works with an external managed IT partner. It operates in a HIPAA-regulated environment, so reliable systems and accurate access controls directly affect patient care.

About the Role
Day to day,



this role handles provider and employee support requests, sets up and removes system access during onboarding and offboarding, troubleshoots clinical and business applications, and escalates complex issues to the IT partner, vendors, or Engineering. The role also owns the provider support process and its documentation. Success means providers are fully set up before their first patient, issues are resolved quickly and tracked through closure, and recurring problems decline over time.

Core Responsibilities
Provider & Clinical Systems Support
• Serve as the first point of contact for provider technology and system issues.
• Troubleshoot user access, permissions, scheduling, and workflow issues in clinical applications such as Healthie and DoseSpot.
• Build and maintain a simple process for providers to submit, track, and escalate support requests.
• Maintain provider-facing troubleshooting guides and "how to get help" documentation.

📌 Remote IT (Bogotá)
🏢 Pearl
📍 Bogotá