About the Job
At Jetpacks, we’ve got opportunities to offer you — for growth, for leadership, for big, world-changing impact and for, dare we say it, fun. We are a new startup that is committed to helping companies reach new heights together, by unleashing the Latin American power.

And that starts with you :)

Jetpacks is looking for someone to join our LatAm team as a Remote Dispatcher. In this role, you’ll play a key part in supporting our partner’s delivery operations, providing real-time coordination with drivers and ensuring smooth delivery execution across multiple routes and shifts. You’ll communicate through various channels, monitor live delivery routes, and act as a critical point of contact to solve time-sensitive challenges.

Role responsibilities
You’ll be working for an industry leader in first-and-last mile delivery services with over 4.5 million customers Due to the growth of our partner’s delivery services their tech team and systems have continued to expand and need to scale.




• Monitor active delivery routes in real time to ensure on-time performance and identify potential issues.
• Verify PODs (Proof of Delivery), including geolocation and image validation.
• Handle inbound call with drivers (calls, messages) and respond to requests or incidents.
• Approve geo-fence requests based on real-time needs.
• Coach drivers to improve service quality and delivery compliance.
• Assign shifts or create shift schedules based on daily volume and operational requirements.

What tasks will you need to complete to be successful?
• Maintain clear and professional communication with drivers throughout their shifts.
• Ensure PODs are properly submitted and escalate any discrepancies as needed.
• Make proactive decisions based on route status and volume insights.
• Support the team with dynamic shift planning to adapt to changing demands.
• Coordinate driver requests, routing changes, and unforeseen events in real time.
• Act quickly and effectively to resolve deli

📌 Dispatcher (Colombia)
🏢 Jetpacks!
📍 Colombia