Job Overview
We are looking for a results-driven Collections Specialist to join our Accounts Receivable team. You will own a portfolio of customer accounts, drive timely payment of open balances, and resolve the issues that hold payments back.

Este puesto requiere que sepas leer, escribir, hablar y comprender inglés a nivel C1 o superior. Este puesto se realiza en nuestra oficina de Bogotá (El Chicó).

What You Will Do
Collections
• Manage an assigned portfolio of accounts and follow up proactively on upcoming and past-due balances by phone and email.
• Prioritize collection efforts based on aging, balance size, and risk.
• Negotiate payment commitments and payment plans, and follow through until balances are cleared.
• Escalate high-risk or non-responsive accounts with clear documentation and a recommended course of action.
• Track credit limits against open balances and flag accounts that need a credit hold or review.
• Verify late fees and interest charges and ensure they are invoiced and recognized correctly.
• Keep detailed, up-to-date notes on every account,



including contacts, commitments, and next steps.

Dispute Resolution
• Investigate disputes, short payments, and deductions by gathering information from customers, billing, operations, and commercial teams.
• Coordinate credits, adjustments, or rebilling to resolve valid discrepancies quickly.
• Push back professionally on invalid disputes and support the position with documentation.

Payment Application and Reconciliation
• Apply customer payments (wires, ACH, checks) accurately and resolve unapplied or misapplied cash.
• Support daily lockbox and subledger reconciliations.
• Review credit balances, refunds, and adjustments.

Reporting
• Maintain the AR aging and report weekly on collection progress, commitments, and at-risk accounts.
• Track key metrics such as DSO, collection rate, and past-due reduction.
• Provide AR data for month-end close and support internal and external audits.

Perform other du

📌 Accounts Receivable Collections Specialist (Bogotá)
🏢 BraveUS BPO
📍 Bogotá