What's The Role
Liberty Business is building an advanced, data-driven customer retention capability across its Caribbean B2B markets. We are looking for a Customer Retention Science Engineer to lead the development of predictive analytics and data science capabilities that help the business identify customers at risk of churn, understand the drivers behind that risk, and translate analytical insights into actionable retention strategies.
This role will own the B2B churn analytics capability end to end — from identifying and preparing the relevant data, defining churn targets and analytical populations, engineering features and developing predictive models, through to model validation, deployment, monitoring and business adoption.
The role is intentionally broader than a traditional Data Scientist position. The successful candidate will have strong data engineering capabilities and will be expected to build and maintain the analytical datasets, data transformations and automated processes required to support predictive models and retention analytics.
The primary focus, however,



is Data Science and business impact, rather than infrastructure. The role should connect data, analytics and commercial decision-making, ensuring that models and insights ultimately contribute to reducing customer churn, protecting MRR and increasing customer lifetime value.
You will work closely with the Retention & Loyalty team, BI, Commercial Operations, and local market teams to transform customer data into actionable intelligence.

What You'll Do
• Predictive Analytics & Churn Modeling:

• Own the development of the B2B customer churn prediction capability from data preparation through production and continuous improvement.
• Define appropriate churn targets, observation windows and performance windows in partnership with the Retention & Loyalty team.
• Build predictive models to identify customers with an increased probability of voluntary churn within a defined future period.
• Develop

📌 Customer Data Science Engineer,B Retention (Bogotá)
🏢 Liberty Latin America
📍 Bogotá