Job Title

Service Reliability EngineerAbout The Business Area/Department :
The Front Office Reservation (FOR) group oversees the front office applications used by Travel Agents and Travel Management Companies across the world, with the flag-ship application being Selling Platform Connect. The products are enterprise-class, hosted in public clouds, and built primarily using standard open software on a Java platform.

Summary of the role:
Within the Front Office group, you will be part of the FOROPS team. A team in charge of security, implementations, and support of the infrastructure hosting applications.

In this role you’ll:
• Maintain Amadeus distribution services on the cloud by measuring and monitoring system health, availability, latency, and all operability criteria.
• Coordinate and manage projects and/or team members locally in Bogota
• Coordinate incident response, post-incident investigation, and practice follow-up/post-mortem reports.
• Engage in continuous improvement of the whole product and platform lifecycle through development design, deployment, operations,



and refinement.
• Adapt and improve the monitoring, alerting, log management, and auto-recovery (Prometheus, Splunk, Grafana, etc.) to meet our SLAs/OLAs.
• Coordinate, review, and support major releases/technical changes with application owners and middleware organizations.
• Support the production and customer-facing test environments for the Amadeus distri-bution portfolio.
• Coordinate incident recoveries and follow-up actions, acting as a liaison between Op-erations and Development teams.
• Perform strong and deep troubleshooting in a cloud (OpenShift/Kubernetes) environ-ment.
• Review and support server-side infrastructure changes.
• Provide and update documentation of production architecture and operational guide-lines.
• Review application functional change requests and environment configuration man-agement.
• Ensure the availability and stability of production environments, respecting S

📌 Service Reliability Engineer (Bogotá)
🏢 Amadeus
📍 Bogotá