Employment Type: Full-time.
Language: Professional English required.

Role Overview
The AWS Support Lead provides hands-on operational support for customer cloud environments, investigates production issues and coordinates resolution with the appropriate technical specialists. The role requires sound troubleshooting skills, proactive ownership, the ability to work independently, clear communication tailored to each audience, and a commitment to continuous learning. Working knowledge of core AWS services is essential; We are seeking a hands-on AWS Support Lead to join our integral AWS Cloud Operations team.
This position combines practical engineering with day-to-day operational coordination across a distributed support team. Responsibilities include ownership of assigned issues, accurate operational documentation and clear communication of progress and next steps. Technical leadership and mentoring develop as familiarity with customer environments increases. Advanced specialist engineering,



commercial decisions and formal people management remain with the designated specialists and leadership. You must lead while remaining directly hands-on in AWS operations, Terraform, monitoring and production troubleshooting, including support of cloud data platforms.
You are required to work after hours and weekend on-call for which you will be compensated.
Key Responsibilities
AWS Operations Leadership
• Coordinate incident triage and service requests, assess business impact and urgency, and own assigned investigations through resolution or documented handoff. Escalate promptly with relevant evidence when specialist support is required.
• Support approved changes, hotfixes and environment promotions through established Git repositories and change controls. Validate outcomes, follow rollback procedures and improve runbooks with lessons learned.
• Maintain clear handoffs across distributed teams, recording current impact, actions taken, next steps and the accountable owner. Contrib

📌 AWS Support Lead (Colombia)
🏢 Adastra
📍 Colombia