Customer Service Advisor | Bogotá – On SiteJoin the TP team! If you have customer service experience, a C1 level of English, and excellent communication skills—and are interested in providing support to users on digital and financial platforms—this opportunity is for you.

As a Customer Service Advisor, you will support users experiencing issues with account access, security blocks, and access recovery processes. Your goal will be to identify each user's needs and provide clear, effective, and professional solutions.

What will you do?

- Provide customer service and support across various channels.
- - Assist Stripe users with account access and login-related issues.
- - Handle account lockout cases and guide customers through the appropriate recovery processes.
- - Provide clear information regarding account access, security procedures, and available solutions.
- - Help users understand and complete the necessary steps to recover access to their accounts.
- - Identify each customer's needs and provide effective solutions.
- - Demonstrate active listening, empathy, and a strong customer-centric approach.
- - Handle requests and concerns professionally and efficiently.
- - Follow established procedures and security guidelines when assisting customers.
- - Accurately document customer interactions and information in internal systems.
- - Maintain a high level of accuracy when handling sensitive account-related information.
- - Meet established quality, productivity, and performance metrics.
- We are looking for people who:

- Have an English C1 level.
- - Have excellent written and verbal communication skills.
- - Have strong active listening and customer service skills.
- - Have a minimum of 1 year of certified customer service experience.
- - Are proactive, dynamic,



and results-oriented.
- - Are comfortable providing assistance and guidance to customers.
- - Have an affinity for technology and digital platforms.
- - Have strong problem-solving and customer-orientation skills.
- - Are comfortable working with account access, security, and digital support processes.
- - Are able to work different operational schedules according to business needs.
- Job Conditions

- Training Salary: COP $2,800,000 per month.
- - Production Salary: COP $2,800,000 per month.
- - Contract Type: Indefinite-term contract.
- - Language: English C1.
- - Work Modality: On-site – B&M; Conecta, Av. Calle 26 #92-32, Bogotá.
- - Work Schedule: Full-time – 42 hours per week.
- - Experience: Minimum 1 year of certified customer service experience.
- Bonuses & Benefits

- Performance-based bonuses of up to 15% of salary, according to metric achievement.
- - Career development opportunities.
- - Opportunities to strengthen customer service, technical support, and digital assistance skills.
- - Possibility of pursuing internal career opportunities within TP.
- - Opportunity to gain experience supporting users of a leading financial technology platform.
- Training (TRN)

Duration: 4 weeks

Schedule:

- Monday to Friday
- - 9:00 a.m. – 6:00 p.m.
- Nesting

Duration: 4 weeks.

The nesting schedule will be aligned with the schedule assigned during the Operations stage.

Operations (OPS)





Full-time schedule of 42 hours per week, with 2 days off.

Available operational schedules include

- 5:00 a.m. – 2:00 p.m.
- - 7:00 a.m. – 4:00 p.m.
- - 8:30 a.m. – 5:30 p.m.
- - 10:00 a.m. – 7:00 p.m.
- - 12:00 p.m. – 9:00 p.m.
- - 1:00 p.m. – 10:00 p.m.
- - 2:00 p.m. – 11:00 p.m.
- - 12:00 a.m. – 9:00 a.m.
- Days off: 2 days off.

The specific schedule will be assigned according to operational requirements.

About the Campaign

This is a customer service campaign focused on account access.

Is a financial technology platform that enables businesses to manage payments and other financial services. As a Customer Service Advisor, you will assist users who experience difficulties logging into their accounts, account lockouts, and access recovery processes.

You will be responsible for understanding each customer's situation, following the established procedures, providing clear guidance, and helping users regain access to their accounts whenever the appropriate recovery process allows it.

The position requires excellent communication skills, C1 English, strong customer orientation, active listening, problem-solving abilities, and attention to detail when handling account-related information.

What Makes Us Different?

At Teleperformance, we are committed to creating meaningful experiences for both our customers and our employees. We promote professional development, career opportunities, and an inclusive work environment where different perspectives and talents are valued.

Join the TP team and become part of the campaign! ?

If you have the experience, English level, and customer-service skills we're looking for, apply now and take the next step in your career!

📌 Customer Service Advisor Bogotá On Site
🏢 Tp
📍 Bogotá