We are currently seeking a Back Office Multichannel Specialist to become part of our Bogotá team. In this position, you will be responsible for managing customer requests and operational processes across multiple communication channels, ensuring accurate information handling, timely case resolution, and compliance with established procedures. Your goal will be to maintain high standards of quality, efficiency, and attention to detail while supporting a seamless customer experience.

Who You Are:

- A detail-oriented individual who values accuracy and consistency in every task.
- An analytical thinker who can review information, identify discrepancies, and find effective solutions.
- An effective communicator who can handle written interactions professionally and clearly.
- Someone who can manage multiple tasks and prioritize responsibilities in a fast-paced environment.
- A reliable and organized professional who handles sensitive information with discretion.
- A bilingual professional with intermediate to upper-intermediate English skills (B2), eager to grow in an international environment.
- A proactive team player with a strong sense of ownership, accountability, and commitment to quality.

Let’s Talk About Benefits:

- Salary: COP $2,454,000.
- Weekends Off: Enjoy your Saturdays and Sundays free.
- 42-hour work week, designed to promote a healthy work-life balance.



(Training: 06:00 am – 13:30 pm / Operations: 09:00 am – 18:00 pm).
- Attractive performance bonuses based on your achievements and dedication (up to COP $368.000).
- Indefinite-term contract offering long-term employment stability.
- Access to our exclusive Gaming Arena, perfect for relaxation and team engagement.
- Employee fund benefits aimed at supporting your financial well-being.

Terms and conditions apply.*

Location: Bogotá, Connecta – On-site. Make a difference with the TOP Team!

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!

📌 Bilingüal Customer Expert, Back Office, EnglishWeekends Off, Bogotá On Site, BN.
🏢 Tp
📍 Bogotá