Join Connecta in a Technology Customer Service Campaign, (chats) providing exceptional customer support in the technology sector through phone interactions. As a representative, you will be responsible for delivering comprehensive support for products and services related to hardware, software, networks, operating systems, and computer applications.

Responsibilities

- Handle and resolve customer inquiries and technical issues over the chats
- Provide support for hardware, software, networks, operating systems, and applications.
- Use English-language tools to manage and document incidents.
- Meet established performance metrics and quality standards.
- Maintain a proactive and customer-focused attitude at all times.

Requirements

B2 English level.

Availability to work on-site (B&M;).(Conecta)



with the possibility of working from home (depending on OPS requirements).

Training Schedule (TRN)

- Monday to Saturday
- Mon-Sat 00:00-7:30 por 5 semanas
- Mon-Sat 16:30-0:00 por 5 semanas

Operations Schedule (OPS): 2 DAYS OFF
- 0:00 - 9:00
- 19:30 - 4:30
- 15:30 - 0:00
- 18:30 - 3:00

Benefits
- Base salary: COP $2,315,000
- Performance bonus of 15% for meeting metrics (up to COP $347,000)
- 42-hour workweek

Opportunity to work for a leading company in the industry
- Work Modality and Location
- Modality: On-site (B&M;) (Conecta) with the possibility of working from home (depending on OPS requirements).
- Location: Connecta 26, next to Portal El Dorado, Bogotá

📌 Agente Bilingüe/ Salario desde $2.3M + Bonos - Contratación inmediata / Bogota (Bogotá)
🏢 Adecco Colombia
📍 Bogotá