CS Outsource is looking for an experienced Short-Term Rental (STR) Property Manager Virtual Assistant to support US-based clients with the daily management and operations of vacation rentals and short-term rental properties. The idóneo candidate will have hands-on experience with Airbnb, Vrbo, Guesty, Hostaway , and other property management systems, along with strong skills in guest communication, maintenance coordination, and listing management.
Key Responsibilities
- Manage day-to-day operations of short-term rental (STR) properties listed on Airbnb, Vrbo , and other booking platforms.
- Handle guest communication , booking inquiries, check-in/check-out instructions, complaints, and guest concerns.
- Manage reservations, availability calendars, and listing updates across multiple booking platforms.
- Use Guesty, Hostaway , or similar property management systems to manage reservations and streamline daily operations.
- Monitor pricing, occupancy, and booking performance to support revenue growth.
- Coordinate cleaning teams, maintenance vendors,



and property inspections between guest stays.
- Resolve guest issues, urgent maintenance requests, and operational escalations promptly.
- Maintain accurate property records, booking details, and operational documentation.
- Communicate with property owners regarding property performance, maintenance, and operational updates.
- Ensure properties are guest-ready and meet quality standards before check-in.
- Monitor guest reviews and feedback and implement improvements to enhance guest satisfaction.
- Follow established standard operating procedures (SOPs) and help improve operational efficiency.

Requirements
- Proven experience in STR property management or vacation rental operations .
- Hands-on experience with Airbnb and Vrbo .
- Practical experience using Guesty, Hostaway , or similar property management systems.
- Strong understanding of guest relations, reservation management, and property operations .
- Experience coo

📌 Virtual Assistant (Colombia)
🏢 CS Outsource
📍 Colombia