JOB DUCK IS HIRING AN OVERNIGHT INTAKE SPECIALIST
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years
Role Overview
Join Job Duck as an Overnight Intake Specialist and become a vital part of a team dedicated to providing exceptional support to potential clients outside of traditional business hours. In this role, you will guide individuals through the intake process, ensure critical case information is collected accurately, and help maintain the smooth flow of operations overnight. During slower periods, you will assist with case management tasks, medical records requests, and documentation review, making a direct impact on case progression and client service.
The idóneo candidate is dependable,
highly organized, and comfortable working independently while maintaining a strong attention to detail.
Schedule:
Monday to Thursday and Sunday, 7:00 PM to 3:00 AM EST
Your Responsibilities Will Include but Are Not Limited To:
- Responding to new web and chat leads immediately, initiating calls during permitted calling hours or communicating by text and email when necessary, while ensuring first response targets are met
- Closing each shift with a detailed handoff summary to support the office's reconciliation process
- Processing electronic signatures and documents received overnight
- Working the queue during quiet hours by completing batch data entry updates and lead record corrections assigned by the team
- Building and prioritizing the morning callback queue with case-ready notes to facilitate efficient follow-up activities
- Monitoring after-hours assistant lead captures, verifying a