JOB DUCK IS HIRING A CLIENT EXPERIENCE SPECIALIST
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years
Role Overview
At Job Duck, we are looking for a proactive and compassionate Client Experience Specialist who thrives on helping people and creating positive first impressions. In this role, you will serve as a key point of contact for potential clients, managing inquiries, qualifying leads, and ensuring every interaction is handled with professionalism and care. You will play an important role in maintaining organized client information, following up with prospects, and supporting the firm's growth through effective lead management. The idóneo candidate is customer-focused, resilient, tech-savvy,
and enjoys building relationships while working in a fast-paced environment.
Schedule:
Monday to Friday from 8:00 AM - 5:00 PM (EST)(EDT) (United States of America)
Your Responsibilities Will Include but Are Not Limited To:
- Following up with prospective clients to maintain engagement and improve conversion rates
- Monitoring and responding to incoming communications from prospective clients
- Utilizing Google Workspace to manage daily communications and documentation
- Assisting with social media inquiries and incoming prospect communications
- Maintaining a high level of professionalism and customer service in all interactions
- Monitoring and managing potential client leads received through call answering services
- Qualifying incoming leads and determining eligibility based on established criteria
- Handling initial client inquiries professionally and empathetically
- Managing and up