Sunny Bliss Plumbing & Air is seeking a Call Center Manager to lead our remote Colombian team of CSR and dispatch professionals. You will own inbound booking, outbound follow-up, and after-hours escalation, using data to drive performance and quality.
You will train staff, implement scripts and SOPs, monitor KPIs, and ensure quick response times. ESL/Spanish and English fluency preferred; strong leadership required.
📌 Remote Call Center Manager: Lead Booking (Colombia)
🏢 Sunny Bliss Plumbing & Air
📍 Colombia
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