Horatio in Bogota is seeking a proactive Team Lead to oversee daily CX operations. The role requires hands-on project management and process improvement, with 3+ years in supervision within BPO and experience across calls, emails, chats, tickets, and social media.
The candidate will lead a team of CX Associates, drive SLA performance, train staff, and collaborate with QA, training, and operations to optimize workflows and customer experiences.
📌 Customer Experience Team Lead — Drive Multi-Channel Support (Bogotá, D.C.)
🏢 Horatio
📍 Bogotá, D.C.
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