We are looking for a customer-focused, bilingual professional to join an on-site customer service team in Barranquilla. In this role, you will assist customers of an online clothing retailer with product inquiries, orders, sizing, returns, exchanges, and website-related issues.
Key Responsibilities
- Handle inbound customer inquiries through phone, email, and chat.
- Assist customers with product information, sizing, availability, and order-related questions.
- Help resolve website navigation, checkout, tracking, return, and exchange issues.
- Investigate customer concerns and provide clear, practical solutions.
- Maintain accurate customer and interaction records.
- Escalate complex issues appropriately while maintaining a positive customer experience.

What We're Looking For
We want someone who can do more than simply answer questions. You should be able to understand customer concerns, communicate clearly in both languages, navigate digital tools confidently, and take ownership of finding the right solution.
Compensation
- $230 USD per week
- Paid weekly in arrears




- Independent Contract
- Paid training

Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
- Resume Review
- Pre-Screen Questionnaire
- One-Way Video Interview
- Live Interviews

Important
- English resumes are required.
- Strong English communication skills are essential.
- Completion of the One-Way Video Interview is mandatory.
- Applications without a completed video interview will not be considered.

Requirements
- Previous customer service experience, preferably in a call center, e-commerce, retail, or technical support environment.
- Strong English and Spanish communication skills, both written and verbal.
- Excellent computer navigation skills and the ability to learn new systems quickly.
- Strong problem-solving skills, attention to detail, and a customer-first mindset.
- Ability to manage multiple inquiries while maintaining accur

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