• Employment Type: Full-Time Contractor
• Workplace: Remote
• Schedule: Monday-Friday TBD

About Us
HireHawk connects skilled professionals around the world with career opportunities at U.S. and Canadian companies, with a strong focus on building high-performing remote teams. We value people who communicate clearly, take ownership of their work, and thrive with clear expectations and measurable outcomes. Team members work in a fully remote environment with structured onboarding, dedicated coordination, and opportunities to grow alongside a scaling integral organization.
About the Role
As the Records Clerk Team Lead, you will lead the day-to-day performance of a team responsible for obtaining, tracking, reviewing, and organizing medical records and billing documentation for U.S. plaintiff personal injury cases. You will combine hands-on records retrieval knowledge with people leadership, making sure requests move forward, documentation is complete, and potential delays are addressed before they affect case progress.




This role is designed for someone who understands that strong records operations are critical to personal injury case preparation. You will have meaningful ownership over team productivity, quality control, coaching, reporting, and process improvement while partnering closely with Case Managers and other legal operations stakeholders.
Responsibilities
• Lead and coordinate the daily workflow of Records Clerks and supporting team members, ensuring priorities are clear and assigned work is completed on schedule.
• Own the team's medical records and billing retrieval process across hospitals, clinics, physicians, and other healthcare providers.
• Keep outstanding requests moving by identifying delays, following up proactively, and resolving incomplete records, billing discrepancies, and provider-related issues.
• Monitor turnaround times, pending requests, productivity, accuracy, and other performance indicators to maintain strong team accountability.
• Coach

📌 Records Clerk Team Lead (Colombia)
🏢 HireHawk
📍 Colombia