Work From Anywhere in LATAM or the Philippines
Work Schedule: Eastern Time | 9:00 AM – 5:00 PM ET, 100% overlap required (Monday–Friday)

A founder-led, tech-enabled legal-medical services company is looking for a Client Operations Manager to own end-to-end case coordination and act as the operational backbone linking law firms, insurance carriers, and medical experts.
The business is early-stage and lean, where one person owns broad operational scope and effectively runs their own workflow like a mini-GM. Transactions are high-dollar and high-stakes, the audience is legal and medical professionals, and the culture rewards ownership, precision, and resourcefulness over rigid process.
Day-to-day, this role owns a high-volume, multi-channel queue of active cases across email, phone, and portal; manages invoicing, scheduling, and coordination; and builds or repairs the trackers and processes that keep everything moving. Success means the founders no longer have to chase confirmations or invoices — they fully trust that day-to-day case management is handled, freeing them to focus on growth.





Must-Have
• 4+ years owning a high-volume queue of cases, accounts, or client relationships end-to-end in a B2B services environment
• Proven experience managing high concurrent volume across multiple channels (email, phone, client portal)
• Hands-on ownership of money-adjacent workflows (invoicing, billing, or claims/case financial coordination) under zero-defect accuracy requirements
• Track record of building or repairing a tracker, SOP, checklist, or workflow process from scratch
• Proficiency with Excel and Outlook plus at least one CRM, case-management, or client-portal system
• C1+ English (CEFR) — written and spoken at near-native, mastery level for direct communication with US attorneys and medical professionals
• Availability to work 9:00 AM – 5:00 PM ET with 100% overlap

Nice-to-Have
• Domain exposure to medicolegal, legal services, IME, medical records, insurance, or cl

📌 Remote Client Operations Manager for Legal Services Company (Bogotá)
🏢 Pearl
📍 Bogotá