As a Partner Operations Manager Level III, you will play a critical role in facilitating and enhancing our vendor relationships, supporting vendor programs, and managing the lifecycle of products and services. You will be the go-to person for the sales teams, providing essential support in quoting, deal registration, pricing, and up-selling opportunities. Your expertise in vendor programs, pricing structures, and product knowledge will be invaluable in driving revenue growth and ensuring the smooth execution of partnerships.
Responsibilities
• Act as the primary point of contact for vendor programs, building strong and lasting relationships with multiple-tier vendors.
• Works closely with management in order to resolve escalated issues with customers pertaining to supplier orders and quotes as needed.
• Stay up-to-date with the latest developments in vendor programs and pricing structures to effectively support sales teams and end-users.
• Provide accurate and timely quotes for products and services, considering pricing guidelines and program terms.
• Tests existing solutions and creates training materials and resources for users to optimize product adoption and usage.
• Determine and communicate lead times and delivery expectations based on product availability, build lead time times, etc.
• Coordinate with vendors and internal teams to ensure timely delivery of products and services.
• Perform deal registration processes with vendors to secure and protect sales opportunities.
• Apply appropriate pricing and terms, and create renewal contracts when applicable to maintain ongoing partnerships.
• Provide hands-on support to sales teams in crafting quotes, addressing customer inquiries, and identifying up-selling possibilities.
• May collaborate with sales representatives to develop effective strategies for increasing revenue through partner programs.
• May identify upsell opportunities during the quoting process and collaborate with the sales team to m
📌 Program Manager (Bogotá)
🏢 TD SYNNEX Multi-Country Area (Español)
📍 Bogotá
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