Position Summary

The Claims Verification Case Manager is a case-development professional whose mission is to maximize case value, improve the client experience, and deliver attorney-ready files. This role acts as the bridge between matter intake and our legal teams, managing file setup, coverage investigation, liability investigation, client communication, and overall case readiness while ensuring assigned personal injury matters are accurate, complete, and positioned to move forward without avoidable delay.

This remote role works closely with the U.S.-based Claims Verification and Legal Support teams. It requires strong written English, disciplined follow-up, careful handling of confidential records, and consistent overlap with Louisiana business hours.

Key Responsibilities

File Setup and Development

• Review new assigned cases for completeness and accuracy.
• Verify critical intake information and identify missing documentation.
• Ensure the case is properly established in the case-management system and AI platform.

Coverage and Liability Investigation





• Confirm available insurance details for missing, inconsistent, or incomplete information
• Open appropriate claims
• Draft and transmit claims related documents
• Request and obtain coverage documentation, police reports, photographs, statements, and other available coverage and liability evidence
• Identify and flag liability and coverage issues and gaps
• Escalate discrepancies, suspected errors, urgent deadlines, and matters requiring legal judgment

Client Communication

• Complete required early-stage and milestone communications
• Explain the claims verification process and immediate next steps to clients.
• Maintain trust and engagement while the case is being developed.

Records and Document Coordination

• Request, retrieve, label, and organize medical, billing, insurance, and other claim-related records as assigned
• Maintain complete and accurate electronic files and document request histories
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📌 Claims Verification Case Manager (Colombia)
🏢 Kenny Habetz Injury Law
📍 Colombia