Unify CX is looking for an extraordinary Retention Specialist to join our motivated and ambitious

team.

What Will You Do?

We are looking for a proactive and results-oriented Retention Specialists to join our team. In this

critical role, you will focus on retaining and strengthening relationships with our valued customers by

addressing their concerns, identifying solutions, and promoting service loyalty. By understanding

customer needs and delivering personalized solutions, you will play a vital role in reducing churn and

fostering long-term customer satisfaction.

Engage with customers who are at risk of discontinuing services to understand their concerns

and present solutions that encourage continued use of our broadband and video offerings

Effectively handle escalated issues, offering prompt and satisfactory resolutions to build

customer trust and loyalty

Promote additional products, services, or upgrades that align with the customer’s needs and

enhance their overall experience

Monitor retention trends, analyze customer feedback,



and provide insights to improve retention

strategies

Develop meaningful connections with customers through active listening, empathy, and

personalized communication

Meet or exceed retention targets, customer satisfaction scores, and quality assurance standards

Collaborate with internal teams to refine processes and enhance customer experiences.

Be skilled in multi-tasking while effectively navigating across multiple technology platforms and

systems

Maintain customer records by updating account information

Who You Are

To be considered, candidates are expected to have the following:

Required Qualifications

Excellent English skills - proper written and oral grammar

High school diploma or equivalent.

Minimum 2 years of experience in retention or account management roles.

Strong interpersonal and communication skills, with the ability to de-escalate and resolve

conflicts.

A customer-first mindset with a focus on b

📌 Customer Service (Barranquilla)
🏢 unifyCX
📍 Barranquilla