As an IT Service Desk Analyst, your primary responsibility is to provide technical assistance and support to end users within the organization. You will serve as the first point of contact for IT-related issues and play a key role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure.

Requirements
• Fluent in English (high proficiency level required).
• Currently pursuing or holding an associate or bachelor’s degree in information technology or a related field.
• Minimum of 1+ year of experience in a technical support role.
• Strong technical knowledge of:
• Computer hardware
• Software
• Networking concepts
• Proficient in troubleshooting common hardware and software issues.
• Knowledge of:
• Office 365
• Active Directory
• Antivirus solutions
• Familiarity with ticketing systems and remote support tools.
• Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Strong problem-solving skills and attention to detail.




• Ability to prioritize and manage multiple tasks effectively.
• Flexibility to work afternoon shifts and weekends.
• Schedule flexibility.
• Availability to work onsite at our offices in Barranquilla, Colombia / San Pedro, Costa Rica.

Nice to Have
• IT certifications (e.g., CompTIA A+, Microsoft Certified Professional).
• Basic knowledge of SAP.

Responsibilities
• Respond to incoming support requests via phone, email, or ticketing system, providing timely and effective technical assistance.
• Diagnose and troubleshoot hardware and software issues, including:
• Desktops and laptops
• Printers
• Mobile devices
• Peripherals
• Assist users with software installations, upgrades, and basic configurations.
• Manage user accounts, permissions, and access rights.
• Collaborate with other IT team members to resolve complex technical issues.
• Escalate unresolved issues to appropriate teams or vendors following established procedures.
• Follow

📌 IT Service Desk Analyst (Barranquilla)
🏢 CRG Solutions
📍 Barranquilla