About Us:
Mosaic Puzzles is a jigsaw puzzle company based in Alpharetta, Georgia. At Mosaic, we design and build unique wooden puzzles where every piece is part of the puzzle’s story. We are a fast-paced startup built by ex-Uber and Amazon employees. Check our website for more information: https://www.mosaicpuzzles.co/

Role Description
We’re looking for a responsible, empathetic, and detail-oriented Customer Support and Success Representative to join our growing team. In this role, you will serve as the main point of contact for our customers via email, phone, and social media platforms. In addition to managing customer communications, you will help collect and manage feedback from customers to continually improve our operations. You will also support key interdepartmental company tasks to help ensure a smooth and engaging online experience.

Role Responsibilities
Customer Support:
• Act as the primary point of contact for customer inquiries, feedback, and support requests.
• Provide exceptional customer experience via email, social media, and by phone.




• Communicate with the manufacturing team to ensure customer requests are handled with quality.
• Act as the primary point of contact for wholesale customers.

Customer Success:
• Collect and relay customer feedback to help shape product improvements.
• Present reports based on customer inquiries and comments received by email and phone
• Work with the Marketing team to manage customer feedback in organized surveys
• Monitor social media for trends and customer feedback

Digital, E-commerce, and other Operations:
• Ensure the website is functioning correctly and troubleshoot any issues that arise.
• Execute digital operations audits and processes
• Manage and update various Google Sheets used for project tracking.
• Assist interdepartmental projects
• Other duties as assigned

Qualifications
• Full fluency in both written and spoken English is required. Candidates without this qualification will not be considered fo

📌 Customer Support and Success Representative (Colombia)
🏢 Mosaic Puzzles
📍 Colombia