Remote
Pay: $7.50/hour
Part-Time to Full-Time | Central Time (CT)
Business Hours: 8:00 AM – 5:00 PM CT
Industry: Criminal Law / Legal Services
About the Role
We are looking for an organized and professional Intake Specialist / Receptionist to support a U.S. criminal defense law firm.
This role focuses on answering incoming calls, speaking with potential clients, managing new leads, and scheduling consultations with attorneys.
The position will start as part-time, with an opportunity to transition to full-time. The idóneo candidate has strong communication skills, experience handling client intake, and is comfortable using legal case management software.
Key Responsibilities
Client Intake & Reception
• Answer incoming calls and assist potential clients
• Screen new inquiries and gather important case information
• Determine whether potential cases meet the firm's criteria
• Schedule consultations and follow-up calls with attorneys
• Provide professional and helpful customer service
• Handle sensitive client information with confidentiality
Lead Management & Follow-Up
• Enter and organize new leads in the case management system
• Manage the lead pipeline and update lead statuses
• Follow up with potential clients through calls and emails
• Send intake forms, agreements, and other required documents
• Track pending forms and follow up on incomplete information
• Maintain communication with leads throughout the intake process
Administrative Support
• Keep client information and case records accurate and updated
• Maintain organized intake notes and communication records
• Assist attorneys with scheduling and other intake-related tasks
• Perform other administrative duties as assigned
Required Qualifications
• Previous experience in client intake, legal reception, or a similar customer-facing role
• Experience using MyCase legal case management software
• Strong spoken and written English communication skills
• Comfortable handling a high volume of inbound calls
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