The Hub is looking for a Client Success Specialist. You'll leverage your experience with digital products and customer relationship management to drive renewals, identify accounts at risk, and strengthen customer retention. Through proactive outreach, value-driven conversations, and strategic negotiation, you'll help customers recognize the benefits of their solutions and make confident renewal decisions.

Who You Are:

- You're a client-focused professional with a passion for building relationships, solving challenges, and helping businesses get the most out of their technology solutions. With at least 2 years of experience working with digital products, you know how to manage renewal opportunities, understand client needs, and identify risks that could affect account continuity.

- You combine strong relationship management skills with a results-oriented mindset to prioritize upcoming renewals, address pricing, and value objections; and identify opportunities to strengthen client retention. From monitoring renewal timelines to negotiating solutions and maintaining accurate CRM records and forecasts, you know how to guide clients toward informed decisions and successful renewals.

- With up to an 80% English proficiency and a proactive, customer-focused approach,



you're ready to build lasting relationships, recover at-risk accounts, and help businesses continue to recognize the value of their digital products.

Let’s Talk About Benefits:

- Go further with a performance bonus of up to 30%.

- Benefit from a long-term contract because we want you to level up with us.

- Get access to an employee fund that always supports you, with benefits designed for you.

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +400 languages and dialects. Certified by Great Place To Work as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!

📌 Client Success Specialist (Sabanalarga)
🏢 Teleperformance
📍 Sabanalarga