Amazon Operation Services Colombia S.A.S. in Bogotá seeks a senior Labor Business Analyst to own end-to-end workflow planning across multiple CS sites and geographies.
You will lead a team of analysts, translate forecasts into staffing plans, and drive AI-enabled transformation to improve scheduling and service levels. Based in Bogotá, you will partner with CS Operations, Capacity Planning, Finance, Training, and PxT to optimize capacity, manage risk, and deliver cost efficiency while mentoring