? We're Hiring | 2nd Line IT Support Engineer

? Location: Bogotá, Colombia | Hybrid

At Vesta Softwaregroup LATAM, we're looking for a 2nd Line IT Support Engineer to join our team!

We're looking for someone who is passionate about technology, enjoys solving problems, and thrives in a collaborative environment. If you're proactive, detail-oriented, and eager to keep learning, we'd love to hear from you!

? What You'll Do

- Provide 2nd Line IT support, troubleshooting hardware, software, network, and system issues.
- Support and guide the 1st Line Support team, sharing knowledge and best practices.
- Manage user accounts, access permissions, and IT equipment.
- Support Microsoft 365, Windows environments, Active Directory, VPNs, and other IT services.
- Perform routine maintenance, software updates, and IT asset management.
- Document incidents, solutions, and IT processes.
- Assist with cybersecurity initiatives and IT infrastructure projects.
- Collaborate with internal teams across different companies within the group.

? What We're Looking For





- Previous experience in IT support or a similar technical role.
- Knowledge of Windows, networking, Microsoft 365, and Active Directory.
- Basic understanding of cybersecurity and IT infrastructure.
- Familiarity with Mac and Linux environments is a plus.
- Strong troubleshooting and problem-solving skills.
- Good communication skills and a customer-focused mindset.
- Ability to prioritize tasks and work independently.
- A proactive attitude, attention to detail, and willingness to learn.
- Intermediate to advanced English.

✨ Nice to Have

- IT certifications.
- Experience with Windows Server, cloud services, and on-premises infrastructure.
- Knowledge of firewalls, antivirus solutions, and VoIP systems.

? Why Join Us?

You'll be part of a collaborative IT team, supporting different companies within the Vesta group, gaining exposure to a variety of technologies, and contributing to exciting IT projects.

? Interested? Apply now or reach out to learn more!

📌 2nd Line Support Engineer LATAM (Colombia) (Bogotá)
🏢 Vesta Software Group
📍 Bogotá