Introduction A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact.

At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As an Application Consultant for ServiceNow, you will provide configuration and maintenance support for software product implementation. You will assist in building a ServiceNow strategy and contributing to solution design.

Your Primary Responsibilities Will Include

- Assist in Strategy Development: Learn about building a ServiceNow strategy based on value vs. effort and participate in preparing cost-benefit models.
- Contribute to Solution Design: Engage in effort estimation and costing activities to tailor solutions to budget guidelines.
- Support Implementation: Participate in ensuring successful implementation and adherence to project timelines.
- Learn Technical Components: Explore technical components like LDAP, VPN, and SSL,



and understand their application in ServiceNow implementation.
- Engage with Clients: Assist in negotiating with clients and understanding their requirements to deliver tailored solutions.

Required Technical And Professional Expertise

- Exposure to ServiceNow Configuration: Familiarity with configuring and maintaining software product implementation in ServiceNow.
- Basic Understanding of ITIL Processes: Knowledge of service management and ITIL processes, including their application in ServiceNow modules.
- Interest in Web Technologies: Curiosity about web technologies such as XML, HTML, and Web Services, and their integration with ServiceNow.
- Awareness of Technical Components: Basic understanding of technical components like LDAP, VPN, and SSL, and their role in ServiceNow implementation.
- Familiarity with Cost-Benefit Analysis: Exposure to cost-benefit models and effort estimation in the context of solution design and implementation.

Preferred Technical And Professional Experience

- Familiarity with Scripting: Exposure to scripting languages used in ServiceNow implementation, such as Jelly or GlideScript.
- Knowledge of ITSM Modules: Basic understanding of IT Service Management (ITSM) modules in ServiceNow, including incident, problem, and change management.
- Interest in Cloud Platforms: Curiosity about cloud platforms and their integration with ServiceNow, including cloud-based services and deployment models.

📌 Estudiante Consultor de Aplicaciones ServiceNow (Bogotá)
🏢 IBM
📍 Bogotá