Job Type

Full-time

Description

Are you an organized, detail-oriented professional who enjoys keeping operations running smoothly while supporting a team that makes a meaningful impact? MEM Insurance is seeking a Senior Claims Coordinator to join our Claims Department.

In this highly visible role, you will serve as a key operational partner supporting Claims leadership, claims professionals, vendors, policyholders, and external business partners. You will manage a broad range of responsibilities including budget administration, expense tracking, vendor management, payment processing, compliance documentation, records management, and return-to-work coordination.

The ideal candidate thrives in a fast-paced environment, enjoys managing multiple priorities, and takes pride in delivering accurate, timely, and professional administrative support. Success in this position requires strong organizational skills, attention to detail, sound judgment, and the ability to build productive relationships across all levels of the organization. We are looking for someone who is resourceful, proactive, and committed to helping the Claims team operate efficiently while delivering exceptional service to internal and external stakeholders.

Essential Duties And Responsibilities

Claims Operations and Financial Administration

- Coordinate the annual budget process for Claims Operations and Medical Management teams, including budget preparation, submission, and monthly variance reviews.
- Prepare quarterly allocated expense reports, analyze year-to-date financial activity, identify discrepancies, and communicate findings to leadership.
- Process monthly invoices and billing activities for external claims service providers.
- Prepare and submit expense reports, payment vouchers, reimbursement requests, and other financial documentation.
- Manage refund evaluations, stop-payment requests, void transactions, and associated recordkeeping.
- Coordinate claim-related financial workflows including subrogation payments and vendor invoices.

Vendor Management and Payment Processing
- Establish and maintain vendor files, including secure collection and retention of tax documentation and W-9 forms.
- Process vendor onboarding requests and maintain accurate vendor records.
- Coordinate vendor payment updates, including ACH, check, and payment card information.
- Support annual vendor compliance reviews and IRS reporting requirements, including 1099 processing and vendor data reconciliation.

Return-to-Work Coordination
- Complete return-to-work referral documentation and coordinate placement activities with external vendors and partners.
- Communicate with policyholders to verify wage and hour information.




- Ensure timely and accurate documentation within internal systems and provide backup support for timekeeping processes.

Administrative and Leadership Support
- Provide administrative support to Claims leadership and department personnel.
- Coordinate departmental meetings, training sessions, claim reviews, planning activities, and travel arrangements.
- Serve as a liaison between MEM, vendors, legal partners, and outside counsel regarding claim-related documentation and status updates.
- Maintain catastrophe (CAT) logs and support claim activity tracking initiatives.
- Provide backup coverage for Claims Office Assistant responsibilities as needed.

Records, Compliance, and Information Management
- Review and route claim-related documentation to ensure timely processing and accurate claim assignment.
- Process and maintain Risk Alert and Serious Claim reporting documentation.
- Maintain departmental policies, procedures, and records within PolicyHub and other record management systems.
- Manage Claims department contact lists, emergency contact information, and SharePoint resources.
- Support contract administration activities through Gatekeeper and related systems.
- Serve as the Records and Information Management Coordinator for the Claims Department.

Additional Department Support
- Provide notary services for department-related needs.
- Administer DMV-related business processes involving driver's license photo requests and payments.
- Lead employee engagement activities for the Claims Department, including employee recognition initiatives, team events, and annual in-person gatherings.

Qualifications

Education

- High School Diploma or equivalent required.
- Bachelor's Degree preferred.

Designations/Certifications
- Associate in Claims (AIC) designation preferred.

Licenses
- Valid driver's license required.

Experience

- Three (3) or more years of administrative support experience required.
- Experience in the insurance, medical insurance, workers' compensation, or claims industry preferred.

Additional Qualifications

- Strong organizational and time-management skills.
- Excellent written, verbal, and interpersonal communication abilities.
- Ability to manage multiple priorities while maintaining accuracy and attention to detail.
- Ability to handle sensitive and confidential information with discretion and professionalism.




- Proficiency with business systems, document management platforms, and Microsoft Office applications.

Company Culture and Values At MEM Insurance, we are committed to our vision, mission, and values. We foster a culture of collaboration, integrity, and innovation where employees are empowered to do meaningful work and make a positive impact every day. We believe exceptional customer service begins with an exceptional employee experience.

That's why we invest in our people through professional development opportunities, recognition programs, supportive leadership, and a workplace built on trust and accountability. Our teams work together across departments to solve problems, support one another, and continuously improve how we serve Missouri employers and injured workers. We value diverse perspectives, open communication, continuous learning, and a shared commitment to excellence.

At MEM, employees are encouraged to contribute ideas, grow their careers, and be part of a workplace where their contributions are recognized and appreciated.

Diversity Statement

MEM Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that varied perspectives drive innovation and strengthen our ability to serve our customers and communities.

Total Rewards Overview

Health Plans: Medical, Dental, and Vision

Includes fertility benefits, fully paid preventative care, and adult orthodontia.

Employer-Paid Life and Disability Benefits

- Life Insurance (3x base salary)
- Accidental Death & Dismemberment (AD&D;)
- Short-Term Disability
- Long-Term Disability

Wellness and Financial Benefits
- Employee Wellness and Recognition Program with employer-paid incentives for employees and spouses
- Adaptable Spending Account and Dependent Care options
- Health Savings Account with generous employer contribution
- 401(k) Retirement Plan with employer match and profit sharing
- Adoption Assistance
- Tuition Assistance
- Employee Assistance Programs

Time Away from Work
- Generous PTO
- 9 Holidays plus 4 Early Releases
- 16 Hours of Volunteer Time Off
- 20 Days Paid Parental Leave
- Marriage, Bereavement, and Jury Duty Leave

Notice Regarding Use of Artificial Intelligence MEM may use artificial intelligence (AI) tools to more efficiently facilitate and assist in decisions involving recruitment, hiring, promotion, renewal of employment, selection for training or apprenticeship, discharge, discipline, tenure, or the terms, privileges, or conditions of employment. Any such use of AI tools will comply with all applicable laws.

Salary Description

$23.08-$34.61 per hour

📌 Sr Claims Coordinator (Colombia)
🏢 MEM
📍 Colombia